p998 Frequently Asked Questions

GCash and PayMaya deposits are typically credited to your p998 account instantly — usually within seconds. Online bank transfers via BPI, BDO, or Metrobank may take 5 to 30 minutes depending on your bank's processing time. If your deposit has not reflected after 1 hour, please contact p998 support with your transaction reference number and a screenshot of the successful payment confirmation.

The minimum deposit on p998 is ₱100 for GCash and PayMaya. For bank transfers, the minimum is ₱500. Maximum single deposit limits vary by payment method — GCash allows up to ₱100,000 per transaction subject to your GCash wallet limit. If you need to deposit larger amounts, contact p998 support to discuss your options. You can also set your own personal deposit limits through the Responsible Gaming tools in your account settings.

p998 does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. Always check with your payment provider before initiating a transfer. p998 credits the full amount received to your gaming wallet — no hidden deductions on our end.

GCash and PayMaya withdrawals are typically processed within 15 minutes to 1 hour after approval. Bank transfers to BPI, BDO, Metrobank, and other Philippine banks are processed within 1 to 3 business days. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. p998 aims to process all withdrawal requests within 24 hours of submission.

The minimum withdrawal amount on p998 is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification for security purposes. If you have active bonus funds, please check the applicable wagering requirements before requesting a withdrawal.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place ₱10,000 in total bets before the bonus converts to real withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms on p998 for exact contribution rates.

Yes — p998 regularly runs reload bonuses, weekly cashback offers, and special promotions tied to Philippine holidays and events. Logged-in players can check the current promotions in the Promotions section of the p998 platform. p998 also sends personalised bonus offers to active players via SMS and email notifications. Make sure your contact details are up to date so you don't miss out on exclusive deals.

Absolutely. p998 is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser at p998.app — no app download required. The mobile interface is responsive and touch-friendly, so you get the same smooth experience whether you're playing from Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Yes. All games on p998 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are reputable international studios whose RNG systems are independently audited. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. p998 is committed to offering a fair gaming environment for all Filipino players.

Go to Account Settings > Security and toggle on Two-Factor Authentication. p998 supports SMS-based OTP verification. Each time you log in from a new device or location, you'll be asked to enter a one-time code sent to your registered mobile number. We strongly recommend enabling 2FA to protect your p998 account from unauthorised access.

If you suspect your p998 account has been compromised, change your password immediately using the password reset function. Then contact p998 support at [email protected] to report the incident. Our security team will review your account activity and take appropriate action, which may include temporarily freezing the account while the investigation is ongoing. Never share your password or OTP codes with anyone — p998 staff will never ask for your password.

Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Self-exclusion takes effect immediately and cannot be reversed before the period ends. During self-exclusion, you will not be able to log in, deposit, or place bets on p998. Marketing communications will also be suppressed. If you need help activating self-exclusion, contact our support team at any time.

The minimum age to register and play on p998 is 21 years old, in accordance with Philippine gaming regulations. Age is verified during the KYC process. Any account found to belong to a player under 21 will be immediately closed and any funds returned. If you believe a minor is accessing p998, please report it to [email protected] immediately.