p998 Casino Privacy Policy

1. Introduction

Welcome to the p998 Privacy Policy. p998 ("we," "us," "our," or "the Company") operates the online gaming platform accessible at p998.app. We are committed to protecting the privacy and personal data of all players and visitors who use the p998 platform.

This Privacy Policy describes how p998 collects, uses, stores, shares, and protects your personal data when you register an Account, use our games and services, or otherwise interact with the p998 platform. It also explains your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and how you can exercise those rights.

By registering an Account on p998 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the p998 Platform.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the p998 Platform.

2. Personal Data We Collect

2.1 Registration Data

When you create a p998 Account, we collect the information you provide during the registration process, which may include:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, province, country)
• Username and password (stored in encrypted form)

2.2 Identity Verification (KYC) Data

To comply with Philippine anti-money laundering regulations and to process withdrawals, p998 may request identity verification documents, including:

• Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address (e.g., utility bill, bank statement)
• Selfie or live photo for identity confirmation
• Source of funds documentation where required by law

2.3 Financial Data

When you make deposits or request withdrawals, we collect payment-related information such as your GCash number, PayMaya account details, BPI or BDO account name, or other payment method identifiers. p998 does not store full card numbers or complete bank account credentials on its servers.

2.4 Transaction & Gaming Data

We automatically record all transactions and gaming activity on your Account, including deposit and withdrawal history, game sessions, bet amounts, wins and losses, and bonus usage. This data is necessary for account management, dispute resolution, and regulatory compliance.

2.5 Technical & Usage Data

When you access the p998 Platform, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, pages visited and time spent, referring URLs, and session timestamps. This data helps us maintain platform security and improve user experience.

2.6 Communications Data

If you contact p998 support via email, live chat, or any other channel, we retain records of those communications to assist with ongoing support and to improve our service quality.

3. How We Use Your Personal Data

p998 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your p998 Account, including processing deposits and withdrawals.
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine gaming and anti-money laundering regulations.
• Service Delivery: To provide access to games, process bets, calculate winnings, and deliver the full range of p998 services.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Regulatory Compliance: To fulfil our obligations under applicable Philippine laws and regulations, including reporting requirements to relevant authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, security, and content of the p998 Platform.

4. Legal Basis for Processing

p998 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and p998 (i.e., to operate your Account and deliver gaming services).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for p998's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain optional data processing activities, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Disclosure

p998 does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the p998 Platform, including payment processors (e.g., GCash, PayMaya, BPI, BDO), identity verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on p998's instructions and in accordance with applicable data privacy law.

5.2 Regulatory & Legal Authorities

p998 may disclose personal data to Philippine government agencies, law enforcement authorities, or regulatory bodies where required by law, court order, or regulatory directive. This includes disclosures related to anti-money laundering investigations and gaming compliance audits.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of p998's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

5.4 With Your Consent

p998 may share your data with third parties in other circumstances where you have given your explicit prior consent.

6. Cookies & Tracking Technologies

p998 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve performance and content. Data collected is aggregated and anonymised where possible.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorised access to Accounts.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the p998 Platform.

7. Data Retention

p998 retains your personal data for as long as your Account remains active and for such additional periods as are required by applicable Philippine law. Specifically:

• Account Data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for the period required by applicable Philippine regulations, typically five (5) years from the end of the business relationship.
• Support Communications: Retained for up to three (3) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Technical & Usage Data: Retained for up to two (2) years from collection, after which it is anonymised or deleted.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, p998 will securely delete or anonymise it.

8. Data Security

p998 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and p998 servers
• Encryption of sensitive data at rest, including passwords and financial identifiers
• Strict access controls limiting data access to authorised personnel on a need-to-know basis
• Regular security audits and vulnerability assessments of the Platform
• Multi-factor authentication options for Account access
• Continuous monitoring for suspicious activity and potential data breaches

While p998 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, p998 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Philippine Data Privacy Act.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by p998:

• Right to be Informed: The right to know what personal data p998 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data p998 holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the p998 Data Privacy team. We will respond to all verified requests within thirty (30) days in accordance with NPC guidelines.

10. Children's Privacy

The p998 Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. p998 does not knowingly collect personal data from individuals under the age of 21.

If p998 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account on p998, please contact us immediately at [email protected].

11. International Data Transfers

p998 primarily processes and stores personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or identity verification services operating in other jurisdictions.

Where such transfers occur, p998 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. This may include contractual data protection clauses with the receiving party or reliance on the receiving country's adequacy determination by the NPC.

12. Updates to This Privacy Policy

p998 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The most current version of this Privacy Policy will always be published on this page, with the effective date indicated at the top.

Where changes are material, p998 will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the p998 Platform following notification of any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how p998 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way p998 handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]

Website: p998.app

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by p998.